Terms and Conditions

100% cancellation fee if you cancel within 24 hours of booked departure, which includes any factors beyond your/our control and also includes but is not limited to: medical issues, airline or transport delays, bad weather etc (Competition and Consumer Act 2010).

Please be aware no show, no refund.

Travel insurance is highly recommended.

Depending on your method of booking some agents/booking engines may have additional booking and cancellation fees. Seastar online bookings are managed by Tours to Go which incur booking and cancellation fees. A full refund of Seastar’s portion of the fare is given if the tour is cancelled prior to departure.

NOTE:

Seastar, the company or the captain of the day reserves the right at any time, without compensation, to alter, change or cancel without notice any: Service provided, the tour, part of the tour, the destinations, use only one destination, use a different vessel or any matter or thing. Due in part or in whole but not restricted to: Adverse Weather, strong winds, medical issues (yours or others), mechanical problems or any matter that may affect the safety of a passenger or passengers or the safe operation of the tour or any other problem or issue.

DIVING:

No refunds on uncompleted dives.

* Seastar reserves the right to change the fuel levy without notice

PRIVACY POLICY:

You can view our Privacy Policy here.

SECURITY AND PROTECTION OF CARDHOLDER’S ACCOUNT DATA:

Credit Card processing is handled by the National Australia Bank’s eCommerce solution.  No credit card information is stored by Seastar Cruises, you can view the National Australia Bank’s privacy policy here.